What is your returns policy?

If you’d like to return unopened paint, please notify us within 14 days of purchase for a full refund (excluding any delivery charges).

Unfortunately we cannot refund items that have been opened or used.

Returns should be sent to the following address:

Earthborn, Frodsham Business Centre, Bridge Lane, Frodsham, Cheshire WA6 7FZ

Customers must arrange (at their own cost) to return the goods to the address above. You must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Please note we cannot refund items that have damaged while in transit due to improper packaging.

Please include your contact details and order number within your returns package.

If there are any issues with the paint you have received please contact our customer service team as soon as possible and they will advise you the next steps to get this resolved quickly.

You can contact us by telephone 01928 734171 or by email sales@earthbornpaints.co.uk.